PelicanDream cares about and respects your privacy. We collect and use personal data only to deliver our products, services and websites (collectively, our "Services"). This data is stored on our servers and is not shared with any outside party for any reason. It is used exclusively to enable us to provide service to our customers, and maintain the security of their accounts. In other words, we don’t keep any information we don’t need to provide you service.
PLEASE NOTE: We do not collect any credit card information as all payments for our design or hosting services are done either through PayPal or bank transfer on receipt of an invoice. PelicanDream does not store or request any financial information for any reason.
What information we retain
We retain the following data as provided by our customers at the time their accounts are set up:
- Name (as provided)
- Email Address
- Registration Date
- Last Visit Date
- Subscription/Purchase History
- IP Address (For Security Purposes, logged in forum posts and purchase records)
- Contact Information and Address as Provided
We use this information to provide you with the services you have signed up for and as data to help us to improve our service and products.
Please take time to read the following to learn more.
Why we collect data
It helps us deliver a superior customer service and give you more convenient access to our products and services. It also helps us keep you posted on our latest news and website announcements, special offers and events that you might like to know about.
What information we collect
We collect information to provide the best possible experience when you use our Services. Much of what you consider personal data is collected directly from you when you:
- create an account or purchase any of our Services (e.g.: billing information, including name and address);
- request assistance from our Customer Services team (e.g.: telephone number);
- complete contact forms or request newsletters or other information from us (e.g.: email courses, e-books, or emails); or
- participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious, so we wanted to explain what these might be (as they vary from time to time) and how they work:
Account related information is collected in association with your use of our Services, such as account number, products you have purchased, when products renew or expire, information requests, support requests, and notes or details on our interactions.
Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs, and location information. This information includes specific data about your interactions with the features, content, and links (including third-parties, such as social media plugins) contained within the Services, IP address, browser type and settings (including configuration and plug-ins), the date and time the Services were used, language preferences and cookie data, and information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers, and error data. Some of this data collected might be capable of and be used to approximate your location.
Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand, and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
How we use information
We strongly believe in both reducing the amount of data we collect and limiting the use and purpose of that data to only:
- Data for which we have been given permission
- Data necessary to deliver the Services you purchase or interact with
- Data we might be required or permitted to keep for legal compliance or other lawful purposes.
These uses include: Delivering, improving, updating, and enhancing the Services we provide to you. We collect information relating to your purchase, use, and/or interactions with our Services. We utilise this information to:
- Improve and optimise the operation and performance of our Services (again, including our websites and mobile applications)
- Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
- Detect and prevent fraud and abuse of our Services and systems
- Collecting aggregate statistics about use of the Services
- Understand and analyse how you use our Services and what products and services are most relevant to you.
Often, much of the data we collect is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data., But as it is itself personal data, or it can be linked or linkable to personal data, we treat it accordingly.
Communicating with you. We may contact you directly, or through a third-party service provider, regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you'll find valuable if you give us consent, or where allowed based upon legitimate interests. You don't need to provide consent as a condition to purchase our goods or services. These contacts may include:
- Text (SMS) messages
- Telephone calls
You may also update your subscription preferences with respect to receiving communications from us and/or our partners by signing into your account and visiting the "Account Settings" page in the Customer Control Panel.
Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations, and policies when you register a domain name with us.
Website analytics. We use multiple web analytics tools provided by Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use, and network and IP information. We use the information provided by these tools to improve our Services.
These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (eg: Facebook and Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.You can control the technologies we use by managing your settings or by utilising settings in your browser or third-party tools, such as Disconnect, Ghostery and others.
Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites such as Facebook, Twitter, Google, and Microsoft. Our third-party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. If you wish to opt out of interest-based advertising in the European Union, please visit youronlinechoices.eu. Please note, you will continue to receive generic ads.
How you can access, update or delete your data.
To easily access, view, update, delete, or port your personal data (where available), or to update your subscription preferences, please sign into your Account and visit "Account Settings." Please visit our Privacy Centre for additional information and guidance for accessing, updating, or deleting data.
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
If you are unable for any reason to access your Account Settings or our Privacy Centre, you may also contact us by one of the methods described in the "Contact Us" section below.
How we secure, store, and retain your data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.
We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
- mandated by law, contract, or similar obligations applicable to our business operations;
- for preserving, resolving, defending, or enforcing our legal/contractual rights; or
- needed to maintain adequate and accurate business and financial records.
'Do Not Track' notifications
Some browsers allow you to automatically notify websites you visit not to track you using a "Do Not Track" signal. There is no consensus among industry participants as to what "Do Not Track" means in this context. Like many websites and online services, we currently do not alter our practices when we receive a "Do Not Track" signal from a visitor's browser. To find out more about "Do Not Track," you may wish to visit www.allaboutdnt.com.
Our Services are available for purchase only for those over the age of 16. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 16. If you know of or have reason to believe anyone under the age of 16 has provided us with any personal data, please contact us.
Data Protection Authority
PelicanDream LTD is the data controller for www.pelicandream.com. You may direct questions or complaints in respect of how we handle your Personal Data to the Information Commissioner's Office:
Data Protection Commission 21 Fitzwilliam Square South Dublin 2 D02 RD28 Ireland
- By Mail: PelicanDream LTD, 70 Northumberland Road, Ballsbridge, Dublin 4, Ireland.