We protect the information you make available when you visit our Web site, when you register on our site, when you purchase PelicanDream products and services or when you call our support desk.
We use this information to provide you with the services you have signed up for and as data to help us to improve our service and products.
If you wish to deregister at any time, you may do so by visiting www.pelicandream.com/ login and update your personal contact information and preferences.
Please take time to read the following to learn more.
Why we collect data
It helps us deliver a superior customer service and give you more convenient access to our products and services. It also helps us keep you posted on our latest news and website announcements, special offers and events that you might like to know about.
What data we collect
We only collect information relevant to the service you are registering for on our Website, such as your contact details, the service you purchased or registered for and information relating to a support or service issue.
If you pay for any of our services by phone using your Credit Card, your card details are only used at the moment of purchase to key into the Payment Terminal we use and not held or stored either physically or electronically by PelicanDream.
Any other information you give us such as your interests or hobbies we will use only to guide us in providing new services or content on the website.
If you use a public bulletin board or chat room such as PelicanDream Blogs, PelicanDream Forum you should remember that any information you share is visible to other users. You should take care not to give contact information unless you wish to be contacted by members of the public. PelicanDream is not responsible for any information you make available in these forums.
All web hosting accounts are set up on a prepay basis. Although PelicanDream reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Any changes to prices will be clearly communicated to customers prior to their application, with customers being given one month's notice of any changes. Notice will be served via email, to the email address held on the PelicanDream account. Payment is due every 30 or 365 days, from the date the account was established.
Where customers have paid via a PayPal automatic renewal, they will automatically be charged again for the service through PayPal at the end of their prepay period unless confirmation of the wish to close has already been received.
In situations where the payment is declined PelicanDream will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, PelicanDream reserves the right to suspend other services until the outstanding debt is cleared. Any non-payment of a recurring invoice may be subject to a £20 administration charge. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
You are required to have a valid credit/debit card or PayPal account and email address registered on your account at all times, failure to do so may result in suspension of your account.
No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made.
Financial Data Storage
PelicanDream does not store any financial and /or credit card or debit card data.
PayPal Payments processed by PayPal are subject to PayPal's terms and conditions of service. Please refer to PayPal's own Privacy Policies regarding their services and data storage.
When Data is Disclosed
When you sign up to purchase a product or service from a company through PelicanDream you provide that company with the details it requests. These companies are also obliged to protect your personal information but you should check their privacy policies for yourself.
You should be aware that should you break the law by publishing illegal content in one of our Forums or Blogs, such as pornography or incitement to hatred and violence or threaten national security we will refer this to the relevant authorities.
How your personal information is protected
PelicanDream takes precautions — including administrative, technical and physical measures — to safeguard your personal information against loss, theft and misuse, as well as unauthorised access, disclosure, alteration and destruction.
The PelicanDream Store uses Secure Sockets Layer (SSL) encryption on all Web pages where personal information is required. To make purchases from the PelicanDream Store, you must use an SSL-enabled browser such as FireFox, Safari, or Internet Explorer.
You should also take precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure Web browser.
Cookies and other technologies
We use “cookies” to measure and enhance performance of our website. All web servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes. Some information is stored for security reasons.
Cookies also allow us to welcome you when you login to PelicanDream.
If you have signed up as a PelicanDream Affiliate, cookies help track your referrals and sales that you make, so we can pay you commissions.
PLEASE NOTE, not accepting the below cookies will severely harm our business, we will no longer be able to track visits to our website, see what the most popular pages are or devices looking at our website, it will be the equivalent of running a sweet shop (candy store), blindfolded with no stock-taking facility available.
Note that you can change your browser settings to disable cookies if you have privacy concerns. Disabling cookies for all sites is not recommended as it may interfere with your use of some sites. Please also note that certain features and functions of the PelicanDream web site will not be available once cookies are disabled.
In some of our email messages we use a “click-through URL” linked to content on the PelicanDream Web site. When customers click one of these URLs, they pass through our Web server before arriving at the destination Web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.You can read all about cookies here
Our commitment to your privacy
We do not knowingly solicit personal information from minors or send them requests for personal information.
Should you not wish PelicanDream to keep you up to date with news, updates and the latest information on products and services, please visit www.pelicandream.com/ login and update your personal preferences.
PelicanDream’s Web site has links to the sites of other companies. PelicanDream is not responsible for their privacy practices and we encourage you to learn about the privacy policies of those companies.